System Operator

Req ID 101475BR Business Title System Operator Group MSS Location USA ILLINOIS North Chicago Clearance Level Needed None Category Information Technology Job Duties and Responsibilities Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications. Uses established detailed guidelines and assists higher level technicians with on-site installations. ¬ Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. ¬ Follows detailed administrative procedures and processes support requests accurately and in a timely manner. ¬ Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service. Qualifications: ¬ ¬ ¬ ¬ Candidate must have or be eligible to acquire, a government issued Common Access Card (CAC) prior to employment. ¬ ¬ ¬ ¬ Candidate must be able to obtain a Security + Certification within 6 months of starting on the contract.¬ ¬ ¬ ¬ ¬ Must have or be able to obtain a favorable background check to qualify for a government-based position of trust. ¬ ¬ ¬ ¬ Experience working in military healthcare environment ¬ ¬ ¬ ¬ Good organizational skills ¬ ¬ ¬ ¬ Effective communication skills (oral & written) ¬ ¬ ¬ ¬ General understanding of how computers connect to networks / servers ¬ ¬ ¬ ¬ Knowledge of basic computer concepts, and the Internet. ¬ ¬ ¬ ¬ ¬ Knowledge of Windows XP, Microsoft Office, and Outlook‚ able perform basic tasks with these applications such as word processing, sending email, etc. ¬ ¬ ¬ ¬ ¬ Working knowledge of basic hardware such as printers and scanners, media storage. ¬ Qualifications Requires High School diploma or equivalent (technical training), and three to four years of related experience. Degrees High School Diploma or GED Certificate Equivalent Experience/Education Years of Experience 03-04 years w/High School Diploma Position Type Full-Time Shift Day Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.

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