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Desktop Technician II

Desktop Technician II North Chicago, IL 12 Months RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking system; Participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call level-2 support; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed. COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools. Must be proficient with Laptop/PC Repair; Printer Support and Repair (HP models); and Zebra Printer Support and Repair. QUALIFICATIONS: Associates Degree in Computer Science or related discipline: at least two or more years of experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast-paced changing environment. A+ Certification. Dell and HP Hardware Certifications helpful. Must possess a valid Driver's license Hours - Monday through Friday, 7am 3:30 pm. Must be flexible to work outside of assigned hours. Must be willing to work some weekends Skills/requirements a. Must be proficient with Laptop/PC Repair b: Must be proficient with Printer Support and Repair (HP models) c: Must be proficient with Zebra Printer Support and Repair d: Must possess a valid driver's license Minimum 2 years of experience in Laptop and PC hardware repair, Associates Degree in Computer Science or related discipline A+ Certification required, Dell and/or HP Hardware Certifications helpful Must work well in a team environment. Must be able to work independently and manage their daily work load. Required Skills: Must have experience with laptop/pc repair Must have Printer support and repair (HP models) Must have Zebra Printer support and repair For quick response call Raja at 248-7237230 to discuss the salary in W2.

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