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Help Desk

Company Name:
Collabera
## DESCRIPTION
COMPETENCIES:
Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and MS Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
QUALIFICATIONS:
Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
Required Skills
Previous help desk support is required. VPN support is a must. Experience with Outlook and Lotus Notes is preferred. This will be a Sunday - Thursday shift with hours of 8:45am - 5:25pm Monday - Thursday and 9:00am - 5:40pm on Sunday. Hours may vary during training.
RESPONSIBILITIES:
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Job Title: Help Desk
Job Code: 2394_Help Desk_IL
Domain: IT Services
Location: North Chicago, Illinois, US
Pay rate: DOE
Duration: 1 Year
Experience: 1 - > 25 years
Recruiter: Shivam Shah
Phone
Email-ID: shivam. ;
URL:

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